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You'll get a lockbox code the morning of check-in (or earlier). Here's how to use the lockbox: Here are answers to a few of the first questions you might have: • Where can we park our cars? • Can you share a walkthrough of the property so I can understand how it's laid out? If you have

Sometimes we can, depending on the guest calendar. The cost is $100/hour for early check-ins or late check-outs, which you can pay here (or scan the QR code at left to pay with your phone). Contact DROdio before paying to make sure we can accommodate your schedule. We also have a bag drop servi

Yes! We have a property down the street where you can leave your bags before check-in. There is a $25 fee per bag, which you can pay here (or scan the QR code at left to pay with your phone). Once you have submitted payment, DROdio will share the property address for you to drop your bags off. Pl

Yes! Our house cleaner, Carola, is happy to ensure your stay is comfortable. Here's what we can do: If your stay is longer than 4 days: • Carola can wash your towels and clean the kitchen and bathrooms as necessary every four days. • You're free to decline if you don't want this! If your stay

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Yes! We've made a video just like that for you here: And you can also watch this overview video which includes drone footage of the larger area:

Here's how to use the heating & cooling system for the main house -- and how to turn it off completely. The weather is often so good in San Mateo that we just leave it off, and leave the windows & doors open. Main House HVAC: How to use the heating and air conditioning system  The I

The Lagoon Retreat is available to rent as a corporate rental for periods of 6+ months (12+ months preferred). The rate is $15,000/month. The Lagoon Retreat is fully furnished and includes all utilities. Optionally, we can include maid service for a rate of $18,000/month, which includes: • Ful

If you want to change your reservation, the best way to do it is directly through the booking platform you originally used (Airbnb, VRBO or directly on the http://LagoonRetreat.net website). However, sometimes it's not possible to make the change on the booking site (late notice, etc). So long

We work to make the Lagoon Retreat a five star experience while keeping the value high. One of the ways we do this is by offering a lower price for just 2 guests, and then incrementing the price for additional guests that are 2 years old or older. As a part of our tax reporting to San Mateo, we m

The property has other guests staying in it, so you can't ship to the property address ahead of time, but we do have a location down the street that can accept packages. We can store up to 5 packages for you for free for up to a week before your stay. We can store additional packages for a week

The property is all on one level, with two steps inside separating the kitchen. Here's a video:

Yes, if we can accommodate a day where our house cleaner is at the property and has the time to let you in, we're happy to do so. Just message DROdio to be connected to the house cleaner. You can also see a video walkthrough of the property here, which will help give you an idea of the property's l